Returns & Exchanges

Not completely satisfied? We've got you covered with our hassle-free 30-day return policy.

✅ 30-Day Money-Back Guarantee

We want you to love your purchase! If you're not completely satisfied, return any unused item within 30 days of delivery for a full refund - no questions asked.

📋 Return Requirements

To be eligible for a return, items must be:

• ✓ Returned within 30 days of delivery
• ✓ In unused, like-new condition
• ✓ In original packaging (preferred but not required)
• ✓ Include all accessories and documentation

🔄 How to Start a Return

Returns are easy! Just follow these steps:

1. Contact Us
   Email hello@oubonshop.com with:
   • Your order number
   • Item(s) you want to return
   • Reason for return (optional but helpful)
2. Get Return Instructions
   We'll email you return shipping instructions within 24 hours
3. Ship the Item
   Package the item securely and ship to the address provided
4. Receive Your Refund
   Once we receive and inspect the return, we'll process your refund within 5-7 business days

💰 Refund Information

• Refund Method: Original payment method
• Processing Time: 5-7 business days after we receive the return
• Amount: Full purchase price (excluding original shipping if applicable)
• Bank Processing: May take an additional 3-5 business days to appear in your account

📦 Return Shipping Costs

Defective or Incorrect Items: We pay for return shipping
Change of Mind/Other Reasons: Customer pays for return shipping

Tip: Use a trackable shipping method and save your receipt!

🔁 Exchanges

Want to exchange for a different item? We're happy to help!

1. Email us at hello@oubonshop.com
2. Let us know what you'd like to exchange
3. We'll arrange the exchange and send you the new item

⚠️ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personal care items (if opened)
• Intimate apparel or swimwear (if worn)
• Digital downloads or software
• Gift cards
• Items marked as "final sale"

🛡️ Damaged or Defective Items

Received a damaged or defective item? We apologize!

Contact us within 7 days of delivery with:

• Order number
• Photos of the damage/defect
• Description of the issue

We'll send you a replacement immediately or issue a full refund - your choice!

📧 Questions About Returns?

Our customer service team is here to help:
Email: hello@oubonshop.com
Hours: Monday-Friday, 9am-6pm EST
Response Time: Within 24 hours

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Your satisfaction is our priority. If you have any concerns about your purchase, please don't hesitate to reach out!