Frequently Asked Questions
Find quick answers to common questions about shopping at Oubon Shop.
📦 Shipping & Delivery
How long does shipping take?
Standard Shipping: 5-10 business days
Express Shipping: 2-4 business days
Overnight: 1-2 business days
Do you offer free shipping?
Yes! We offer FREE standard shipping on all orders over $50. For orders under $50, standard shipping is $5.99.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping typically takes 10-25 business days. Shipping costs vary by destination and are calculated at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account on our website.
🔄 Returns & Exchanges
What is your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied, you can return any unused item within 30 days of delivery for a full refund.
How do I start a return?
Email us at hello@oubonshop.com with your order number. We'll send you return instructions within 24 hours.
Who pays for return shipping?
For defective or incorrect items, we cover return shipping. For other returns, customers are responsible for return shipping costs.
Can I exchange an item?
Absolutely! Contact us at hello@oubonshop.com to arrange an exchange.
💳 Payments & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes! All transactions are encrypted with industry-standard SSL security. We never store your full credit card information.
Can I cancel my order?
If your order hasn't shipped yet, we can cancel it. Contact us immediately at hello@oubonshop.com with your order number.
🛍️ Products
Are your products authentic?
Yes! We source all products directly from authorized distributors and manufacturers.
Do you offer product warranties?
Many of our products come with manufacturer warranties. Check the product description for specific warranty information.
Can you help me choose the right product?
Of course! Email us at hello@oubonshop.com with your questions, and we'll be happy to help you find the perfect product.
📧 Contact & Support
How can I contact customer support?
Email: hello@oubonshop.com
Hours: Monday-Friday, 9am-6pm EST
Response Time: Within 24 hours
I have a question that's not answered here
No problem! Send us an email at hello@oubonshop.com and we'll get back to you as soon as possible.
Still have questions? Contact us - we're here to help!